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Charles Sansbury

Charles Sansbury

CEO
Cloudera
28 November 2024

Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI.

What is Cloudera’s mission today, and how has it evolved over the years?

We have played a foundational role in the big data and analytics space. A decade ago, we pioneered scalable data management at efficient costs and layered analytics on top, initially focusing on machine learning. As computing power increased, those models evolved into what is now considered artificial intelligence. At its core, it remains software running analytical models on large datasets to produce predictions and insights, but the questions we can now answer—and the quality of those answers—have improved significantly. Today, our mission is to provide the platform, tools, and infrastructure that allow companies to access a trusted pool of data and apply advanced analytics. These curated data environments—what we call open data lakehouses—help organizations like financial institutions detect fraud, stock exchanges monitor suspicious trades, and manufacturers identify defects. Our goal is to support businesses in moving from raw data to insight and finally to action, empowering them to make better decisions based on what their data reveals.

What challenges do companies face in unlocking the full potential of their data, and how is Cloudera addressing these challenges?

Many organizations have accumulated massive amounts of data, but much of it remains fragmented across systems that were never designed to work together. These “accidental architectures” result from mergers, acquisitions, and siloed IT investments over the years, creating significant challenges in transforming raw data into usable insights. Companies are now focused on consolidating their data into trusted environments, often requiring extensive data engineering to make it accessible for training AI and machine learning models.

We play a key role in helping businesses overcome these challenges by providing reference architectures, such as open data lakehouses, to integrate disparate data sources. Once this foundation is in place, organizations can start applying models that generate real business value.

The process of wrangling and refining data may not be glamorous, but it is essential—like building a house, where the infrastructure must be solid before applying any finishing touches. As businesses refine their data strategies, they will be able to move more efficiently from insight to meaningful action.

What are some real-world examples of AI driving business transformation today?

A powerful example comes from a global biomedical research company that used our platform to consolidate 30 years of data, spanning clinical trial results and research reports written in multiple languages. By applying language-based semantic search, they were able to connect research findings across decades, identifying relationships between compounds and specific genes. This insight significantly accelerated their drug discovery process, saving hundreds of millions of dollars annually and reducing the time required to identify viable compounds for testing. In addition to speeding up pharmaceutical research, this data-driven approach has enabled the company to address orphan diseases—rare conditions that affect only a small number of people. Traditional clinical trials for such conditions are not economically viable, but by analyzing historical data, the company was able to identify existing compounds with the potential to treat these diseases. 

What quick wins should companies focus on to demonstrate ROI from their AI strategies in the next 18 months?

Companies are under increasing pressure from boards and executives to deliver quick wins from their AI investments. While the potential for transformative breakthroughs exists, many businesses are still in the early stages of implementation. To meet these expectations, organizations are focusing on practical use cases that provide immediate value. For example, AI-powered chatbots are improving customer service, automated content generation tools are streamlining marketing processes, and coding tools are enhancing software development productivity. However, these quick wins are just the beginning. Over the next 18 months, we expect to see significant progress in industry-specific applications, such as predictive maintenance in manufacturing or analytics-driven optimization in the automotive sector. These early successes will lay the groundwork for more advanced use cases as organizations refine their data infrastructure and build the expertise required to unlock AI’s full potential.

What keeps you up at night as the CEO of Cloudera?

One of my primary concerns is ensuring that we align our product development with the evolving needs of our customers. As a technology company, we need to stay ahead of the curve, but that involves making educated guesses about future trends. Striking the right balance between innovation and customer-centric development is critical to maintaining our relevance and delivering solutions that address real business challenges. We are also deeply committed to data privacy, security, and energy efficiency, working closely with hardware manufacturers to optimize power consumption for AI workloads. Another challenge is helping customers bridge the gap between data insights and actionable outcomes. While many organizations have invested heavily in building data platforms, they are still figuring out how to translate those investments into tangible business value. Our role is to provide the tools and frameworks that empower companies to turn data into decisions, all while ensuring that we remain responsible stewards of their data.

What advancements are needed over the next 18 months to further unlock AI’s potential?

The next 18 months will be critical as companies refine their data infrastructures and adopt emerging AI technologies. A key focus will be on building more efficient models tailored to specific business needs, rather than relying solely on large, generalized language models. Companies are increasingly looking to deploy these models within their private networks or on-premises systems to maintain data security and control. This shift from cloud-based models to more localized solutions will also help optimize power consumption and processing efficiency. At the same time, organizations need to address skills gaps by democratizing access to AI tools. It is essential that business users—without requiring advanced degrees in data science—can leverage these tools effectively. As data platforms become more intuitive and accessible, we expect to see a surge in practical AI applications across industries, from legal contract management to supply chain optimization. 

What excites you most about the future of AI and Cloudera’s role in it?

What excites me most is the potential for AI to revolutionize industries by enabling smarter decision-making and operational efficiency. We are already seeing early signs of this with use cases like accelerated pharmaceutical research, and I believe there are countless other applications waiting to be discovered. Our role is to provide the tools and infrastructure—the “pickaxes and shovels”—that organizations need to harness the power of their data effectively. The next 12 to 18 months will be pivotal as companies unlock new possibilities and begin applying AI to areas we cannot yet imagine. I am optimistic that we will witness groundbreaking developments across sectors, driving meaningful business improvements.